Cancellation Refund Returns

Cancellations will be considered only if the request is made within 24 hours of placing an order,
** In case Order is succesfully placed and then cancelled for online payments Refund will be made deducting 5% Transaction charges, Cake2you cannot do anything in this case,as payment gateway always takes it charges . You will Received Refund within 5 business days of Cancellation request acceptance. There is no cancellation of orders placed under the Same Day Delivery category.

Cancellation of orders for Festivals and special days

No cancellations are entertained for those products that the Cake2you marketing team has obtained on special occasions like Pongal, Diwali, and Valentine's Day etc. These are limited occasion offers and therefore cancellations are not possible. .

Note: designer cakes order can't be cancelled.

In case you feel that the product received is not as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision..

Return Policy:

For cakes and flowersRecipient should check the order while receiving from delivery boy , If found damaged, recipient should refuse to accept the order and delivery person will returnwith a replacement. Kindly allow a minimum of 3 hours (or more if product advance time is more than 3 hours) for the replacement. For Non Perishable products, Customer can call us within 2 hours of delivery for any issues and email us the pic of product received at customercare@cake2you.com..

Your Comments

We welcomes feedback concerning this Cancellation Refund Return Policy. Please send your comments and questions to customercare@Cake2you.com

Cake2you aims at making the process of gifting so easy and reliable and hassle free. You can make combos of your choice, choose flowers you like, design custom photo cakes, add greeting cards from a choice of 200 Option and everything gets delivered within next 3-4 hrs which is sometimes more quicker than yourself even if you are in the same city. We will stay focused on cakes, flowers and other small gifts and party supplies and checking their quality always before delivery.
Fun with photo cakes, with photo cakes you can send custom message with any image of your choice, which gives you a new dimension to gifting . You can design collage, child hood pictures,Combination of pictures and other fancy font text. Ice creams available both in summers and winners is our new speciality. eggless cheese cakes, most bakeries do cheese cake but they use egg, we at cake2you also do the eggless varient of the cheese cakes so that everyone can enjoy cheese cakes.
If you forgot an important birthday or an anniversary and to add to that you are busy in your office work and dont want to get struck in traffic, we can help you out by delivering this soft , moist and the fresh chocolate truffle cake which we can make in the matter of just 1 hour and deliver it with a bunch of roses and that too in the next one hour anywhere in gurgaon. so if you get caught in any such situation, just give us a call and we will help you to choose the best cake and flowers of your choice and deliver them as soon as possible.

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