Cancellations will be considered only if the request is made within 24 hours of placing an order, ** In case Order is succesfully placed and then cancelled for online payments Refund will be made deducting 5% Transaction charges, Cake2you cannot do anything in this case,as payment gateway always takes it charges There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that the Cake2you marketing team has obtained on special occasions like Pongal, Diwali, and Valentine's Day etc. These are limited occasion offers and therefore cancellations are not possible.
In case you feel that the product received is not as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. Note: designer cakes order can't be cancelled.